I spy with my little eye… a” Mystery Visitor Survey” may reveal all

We have an environment where excellence is really expected. What’s really great is to be open when [the work] is not great. My best contribution is not settling for anything but really good stuff, in all the details. That’s my job — to make sure everything is great.Source: Steve Jobs, 1983

Why being a fly on the wall every now and then is beneficial to your venue
Our Mystery Survey Visits are an insightful and effective way to become a fly on the wall in your venue. They are a powerful medium that will help you uncover the steps of improving the service culture at your place. Great guest service is paramount with customer satisfaction & loyalty, customer spending and most importantly, referrals through word of mouth.

How does a great guest service culture impact on the business’s bottom line? Let’s look at some basic facts.
• Businesses rated with exceptionally high levels of guest service GAIN market share at the rate of 6% per year.
• Businesses rated with exceptionally low levels of guest service LOSE market share at the rate of 2% per year.
• Businesses rated with exceptionally high levels of guest service charge – and get – approximately 7% ABOVE the industry average.
• Businesses rated with exceptionally low levels of guest service are required to charge – and only get – approximately 3% BELOW the industry average.

What type of hospitality venues do we cover?
Zealifi Mystery Shoppers have loads of experience in a diverse range of hospitality venues which allows us to survey your hotel, motel, club, restaurant or pub. We custom make the visit and report around your venue.

What will your mystery survey include?
Our industry trained Zealifi mystery shopper will spend two hours at your venue. Depending on the type of venue you own or manage, the following areas can be covered: Inquiry and booking, arrival and greeting, at the table and at the bar, staff presentation, manager presence, the beverage selection, bar service, bar snack menu, sales skills, buffet and hot food display, food service, food experience, room service, accommodation, payment, change and cash handling, background music, live entertainment, restrooms and toilets, designated outdoor smoking area, bottle shop, gaming room facilities, gaming promotions and point of sale material, wagering facilities, farewell, atmosphere and service culture.

  • You will be sent an easy to read report within seven days of completing the visit.
  • A complimentary 20 minute skype or phone consultation with Justin McGurgan post report is also available on request.

• Only $550 (GST incl)

Call Justin on 0417 632 311 or email hello@zealifi.com.au and we can organise a custom made visit to cater for your venue.

Buy your Mystery Visitor Survey

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Mystery Visitor Survey at Your Venue

$550.00

Get a Mystery Visitor Survey at your Venue:

• Our industry trained Zealifi mystery shopper will spend two hours at your venue and you will be sent an easy to read report within seven days of completing the visit.

• A complimentary 20 minute Skype or phone consultation with Justin McGurgan post report on request.

• Zealifi Mystery Shoppers have loads of experience in a diverse range of hospitality venues which allows us to survey your hotel, motel, club, restaurant or pub. We custom make the visit and report around your venue.

 

• So much for only $550 (GST incl)

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What will your mystery survey include?

• Our industry trained Zealifi mystery shopper will spend two hours at your venue and you will be sent an easy to read report within seven days of completing the visit.

• A complimentary 20 minute skype or phone consultation with Justin McGurgan post report on request.

• Depending on the type of venue you own or manage, the following areas can be covered: Inquiry and booking, arrival and greeting, at the table and at the bar, staff presentation, manager presence, the beverage selection, bar service, bar snack menu, sales skills, buffet and hot food display, food service, food experience, room service, accommodation, payment, change and cash handling, background music, live entertainment, restrooms and toilets, designated outdoor smoking area, bottle shop, gaming room facilities, gaming promotions and point of sale material, wagering facilities, farewell, atmosphere and service culture.

• So much for only $550 (GST Incl) 

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