Make Sure They Know We Care – A FREE chapter just for you!

Do you care as much as we do? Do your team care as much as you do?

To turn your guests into raving fans & a natural referral system for your venue it really is important that they know that you care! Simple really. But is it happening at your place?

Excellent service culture starts at home first. Service Culture begins with you.

One of the 7 biggest mistakes that hospitality business’ make is not realising how important it is to be getting guests to say ‘WOW.’

Why you ask? Let’s start here..

Why do customers stop doing business with a particular venue or hospitality establishment?
1% die
3% move away
5% develop other friendships
9% leave for competitive reasons
14% are dissatisfied with the product

A massive 68 per cent quit because of an attitude of indifference toward the customer by an employee
(Michael LeBeufs, How to Win Customers and Keep Them for Life).

Would you like some more valuable insight? We would like to share with you one of our favourite chapter’s of Raising the BARista.
Click here to read Raising the BARista, Chapter 8, Make Sure They Know We Care